Support

Questions, bug reports, and feature requests are all welcome. Email support@desight.co and you'll get a reply as soon as possible.

If you're reporting a bug, it helps to include your iOS version, your iPhone model, and the steps that lead to the problem.

Common questions

Where is my data stored?

On your device. If iCloud is enabled, it also syncs to your own private iCloud account so it's available on your other devices. There is no Runway server — see the privacy policy for details.

Why isn't my data syncing between devices?

Sync uses iCloud, so check that both devices are signed in to the same Apple Account and that iCloud Drive is turned on in Settings. Syncing can take a moment after a change, and it won't run while a device is offline.

Can I get my data out of the app?

Yes. Runway can export everything as a CSV or JSON file from the app's settings, which you can then save or share wherever you like.

How do I delete everything?

The app's settings include an option to permanently erase all your data from your device and from your private iCloud database. This can't be undone, so consider exporting first.

How are foreign currencies converted?

Runway fetches current rates from a public exchange rate service, requesting only currency codes — no details about your transactions are sent.